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• Are you doing everything you can to ensure that your spa guests are totally delighted with their experience, every time?
• Do you know the best ways to achieve positive word-of-mouth recommendations for your facility?
• Are you aware of the most practical and efficient ways to minimize risk, increase staff retention and maximize client loyalty?
Each spa is unique in its purpose, design, style, services, and goals. Yet successful spas share common characteristics and practices: effective hiring techniques, financial management, cleaning and safety practices. And these spas take advantage of opportunities to improve.
The SpaExcellence™ Standards, created by SpaQuality LLC, address all of these issues and more. And our upcoming SpaExcellence seminar is an ideal opportunity to learn how these standards can help you build and improve your spa management system.
The International Standards of SpaExcellenceSM Seminar
SpaQuality LLC created the International Standards of SpaExcellenceSM based on best practices in high-performance organizations and recommendations from Spa consultants, owners, directors and guests. Successful Spas demonstrate effective management in four key areas:
• Spa Management
• Spa Guest Experiences
• Spa Operations Support
• Spa Improvement
Make the most of this unique opportunity. Learn about SpaExcellence standards in a relaxed, fun and enlightening environment, surrounded by your peers in the industry from across North America. Register by May 5 – limited space left!
| Presenter: |
The course will be delivered by Linda Bankoski of SpaQuality LLC and is recommended for spa owners, spa directors, spa managers and management teams. |
| Cost: |
$1050.00 CAD + GST $73.50 Totaling $1173.50 (includes full organic lunch and refreshments) |
| When: |
Monday, June 12th and Tuesday, June 13th, 2006 |
| Where: |
The Vivienne O'Keeffe & Associates Inc. training centre in beautiful Lion's Bay (near Vancouver), British Columbia, VON 2E0 Canada |
| Itinerary: |
Day 1: Develop an understanding of SpaExcellenceSM Standards – Spa Management and Spa Guest Experience.
Day 2: Develop an understanding of SpaExcellenceSM Standards – Spa Operations and Spa Improvement, with practical steps to Effectiveness and Certification.
Both days are interspersed with practical workshops and team interaction.
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For more information:
Call Ingeborg Brown at Vivienne O'Keeffe & Associates Inc.: (604) 921-6245, ext. 225 or email ingeborg@PROTECTED. You can also click here to directly download our registration and payment form. (You will need Adobe Reader to view or print this PDF document.)
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SpaQuality's Introduction to The International Standards of SpaExcellenceSM Seminar was a great experience for all who attended.
"This course is extremely beneficial to anyone who wants to operate their spa more effectively and profitably and doesn't know where to start." Lisa M. Starr, Business Consultant, Preston Wynne
"The information covered significantly increased my awareness of the critical issues involved in planning a new spa venture. I believe that attending such a workshop is crucial for anyone in, or planning to enter, the spa industry." Sheila McWha, Pheasant Glen Golf Resort, Vancouver Island, BC
“The stuff I learned will help me change the culture of the spa. My real Gestalt moment was the One-Up Charts. Excellent! I am also very excited about the potential of this to change the culture of the spa industry." Ella Stimpson, Spa Director, The Broadmoor, CO
“The ambience offered by our very private training room encouraged delegates to interact and communicate openly which enabled them to learn from each other as well as from the material being presented. This cultivated a realization that we are not competitors but rather co-workers, seeking to improve an industry that needs consistency brought to the fore. The demand for follow-up training programs has been overwhelming.” Vivienne O’Keeffe
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